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Digital Products — No Refund Policy

All Sales Are Final. No Refunds. No Exceptions. No Chargebacks.

Effective Date: March 21, 2026  |  Last Updated: March 21, 2026

Section 1Scope of This Policy

This No Refund Policy ("Policy") applies to all digital products, ebooks, guides, audio files, downloadable content, and any other electronically delivered materials (collectively, "Digital Products") sold, distributed, or made available through the website gracemoon.shop, the Whop marketplace, and any other platform, URL, domain, or distribution channel operated by, affiliated with, or authorized by Mycroft Wellness Group, Grace Moon, or any of its subsidiaries, agents, representatives, successors, or assigns.

This Policy constitutes a legally binding agreement between you (the "Buyer," "Customer," "User," or "You") and Mycroft Wellness Group (the "Seller," "Company," "We," "Us," or "Our"). By visiting the website, clicking any button on the website, initiating a purchase, completing a purchase, or accessing any Digital Product, you explicitly acknowledge that you have read, understood, and irrevocably agree to be bound by this Policy in its entirety.

This Policy supplements and forms an integral part of the Terms & Conditions governing your use of our websites, products, and services. In the event of any conflict between this Policy and any other policy, this No Refund Policy shall prevail with respect to matters concerning refunds, returns, and chargebacks.

Section 2Nature of Digital Products

All products sold by Mycroft Wellness Group are digital products delivered electronically and instantaneously upon completion of payment. Digital products are fundamentally different from physical goods in the following critical respects:

• Instant Delivery: Upon successful payment processing, Digital Products are made available to you immediately. There is no shipping period, no delivery window, and no opportunity to intercept or cancel delivery. The product is considered fully delivered the moment your payment is confirmed.
• Non-Returnable: Unlike physical merchandise, digital content cannot be "returned" in any meaningful sense. Once you have accessed, downloaded, viewed, or received a Digital Product, you have received the complete product. There is no physical item to ship back, no inventory to restock, and no way to verify that you have deleted all copies of the content.
• Consumable Upon Access: Digital content is consumed upon access. Reading, downloading, viewing, or otherwise interacting with the Digital Product constitutes full consumption of the product. You cannot "un-read" an ebook or "un-learn" information contained within it.
• No Depreciation or Damage: Digital products do not depreciate, deteriorate, arrive damaged, or differ from their description due to shipping or handling. The product you receive is identical in every respect to the product described at the point of sale.
• Reproducibility: Digital content can be infinitely copied and distributed without our knowledge or consent. Offering refunds on digital products would create an untenable situation where customers could obtain the product, retain copies, and request a refund, effectively receiving the product for free.

For these reasons, and in accordance with applicable consumer protection laws (detailed below), all sales of Digital Products are final and non-refundable.

Section 3Pre-Purchase Acknowledgment

Before completing your purchase, you are presented with multiple opportunities to review this Policy. By proceeding with your purchase, you expressly acknowledge and confirm each of the following:

1. You have read and understood this No Refund Policy in its entirety before completing your purchase.
2. You understand that the product you are purchasing is a Digital Product that will be delivered electronically and instantaneously.
3. You understand that once delivered, the Digital Product cannot be returned, exchanged, or refunded under any circumstances.
4. You expressly waive any and all rights to a refund, chargeback, or payment reversal for the Digital Product.
5. You acknowledge that by clicking any purchase button, "Buy Now" button, checkout button, or any other call-to-action button on our website that leads to or initiates a purchase flow, you are agreeing to this Policy.
6. You acknowledge that by visiting the website gracemoon.shop and clicking any button on said website, you are signaling your acceptance of this Policy and all associated terms.
7. You consent to the immediate delivery of the Digital Product and acknowledge that this consent constitutes a waiver of your right of withdrawal under applicable law.

Section 4Chargeback Warning

Mycroft Wellness Group takes payment fraud and illegitimate chargebacks extremely seriously. If you initiate a chargeback, payment dispute, or payment reversal with your bank, credit card company, PayPal, or any other payment provider, the following consequences will apply:

• Immediate Account Termination: Your access to all Mycroft Wellness Group products, services, platforms, and communities will be permanently and irrevocably terminated without notice or opportunity to cure.
• Permanent Ban: You will be permanently banned from purchasing any products or services from Mycroft Wellness Group, Grace Moon, and all affiliated entities, platforms, and brands. This ban applies to all accounts, email addresses, payment methods, and devices associated with you.
• Collections and Recovery: The full amount of the disputed charge, plus any administrative fees, chargeback fees, legal fees, and collection costs incurred by Mycroft Wellness Group as a result of the chargeback (which may be substantially higher than the original purchase price), will be referred to a third-party collections agency for recovery.
• Fraud Reporting: Illegitimate chargebacks constitute fraud. Mycroft Wellness Group reserves the right to report such activity to relevant authorities, fraud prevention databases, and chargeback monitoring services.
• Chargeback Dispute Evidence: Mycroft Wellness Group maintains comprehensive records of all transactions, including IP addresses, device identifiers, timestamps, acceptance of terms, email confirmations, delivery confirmations, and access logs. These records will be submitted as evidence in any chargeback dispute.
• Legal Action: Mycroft Wellness Group reserves the right to pursue all available legal remedies, including but not limited to claims for breach of contract, fraud, and unjust enrichment. You agree to pay all costs, including reasonable attorney fees, incurred by Mycroft Wellness Group in enforcing this Policy.

A chargeback on a digital product that was delivered as described is not a legitimate consumer dispute — it is theft of services. We will vigorously defend against every illegitimate chargeback and will pursue all available remedies to the fullest extent of the law.

Section 5Exceptions to This Policy

• You changed your mind about the purchase.
• You did not read or use the Digital Product.
• You found the content unsatisfactory, unhelpful, or not what you expected.
• You did not achieve desired results from applying the content.
• You found similar content available elsewhere, including for free.
• You experienced a change in financial circumstances after the purchase.
• You purchased the product by mistake, accidentally, or without authorization (contact your payment provider for unauthorized transaction disputes, not us).
• You were unaware of this No Refund Policy (this Policy is prominently displayed and acceptance is required before purchase).
• You claim you did not receive the product (delivery is confirmed electronically and instantaneously upon payment).
• You claim the product is not as described (all product descriptions are accurate representations of the digital content delivered).
• Technical difficulties on your end prevented you from accessing the content (we will provide technical support but not refunds).
• You disagree with the spiritual, wellness, or informational content of the Digital Product.
• Any other reason not explicitly stated as an exception in this Policy.

Section 6Satisfaction Guarantee Clarification

Our marketing materials may reference a "100% Satisfaction Guarantee," "7-Day Guarantee," or similar language. This guarantee refers exclusively to our confidence in the quality and completeness of the content delivered. It does not constitute, imply, create, or establish a refund guarantee, money-back guarantee, or any form of financial remedy.

The guarantee means that we stand behind the quality of our content and will provide additional support, supplementary materials, or extended access to address any concerns about the content quality. It does not entitle you to a monetary refund under any circumstances.

Any interpretation of marketing language as implying a refund is expressly disclaimed. This No Refund Policy supersedes any perceived or implied refund guarantees that may appear in marketing copy, sales pages, emails, social media posts, or any other promotional materials.

Section 7Legal Basis — International Law

European Union: Consumer Rights Directive

Under the EU Consumer Rights Directive 2011/83/EU, Article 16(m), the right of withdrawal (the 14-day "cooling off" period) does not apply to contracts for the supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer's prior express consent and their acknowledgment that they thereby lose their right of withdrawal.

By purchasing our Digital Products, you provide your express consent to the immediate delivery and performance of the digital content, and you acknowledge that by doing so, you waive your right of withdrawal under Article 16(m) of the Consumer Rights Directive. This waiver is obtained at the point of sale through your acceptance of these terms and your completion of the purchase transaction.

This exemption has been upheld by the Court of Justice of the European Union and is recognized across all EU and EEA member states. The digital content exception applies regardless of whether you actually access or download the content after purchase.

United Kingdom: Consumer Contracts Regulations

Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Regulation 37(1), the right to cancel does not apply once digital content has been provided. By completing your purchase and consenting to immediate delivery, you waive your cancellation rights under UK consumer law.

United States: State Consumer Protection Laws

In the United States, there is no federal law mandating refunds for digital goods. Refund policies for digital products are governed by contract law and the terms agreed upon at the time of purchase. The Uniform Commercial Code (UCC) Article 2, which governs the sale of goods, does not apply to digital content in many jurisdictions, and even where it does apply, parties are generally free to agree to a no-refund policy for digital goods.

Relevant state law considerations include:

• California: Cal. Civ. Code Section 1723 requires disclosure of refund policies. This Policy satisfies that requirement. California law does not mandate refunds for digital products where a no-refund policy is clearly disclosed before purchase.
• New York: New York General Business Law Section 218-a requires posting of refund policies. This Policy satisfies that requirement. No refund is required for digital goods where the policy is disclosed.
• Wyoming (governing law jurisdiction): Wyoming law respects freedom of contract and does not impose mandatory refund requirements for digital goods.
• Federal Trade Commission (FTC): The FTC requires sellers to honor their stated refund policies. Our stated policy is no refunds, and we honor that policy consistently and without exception.

Australia: Australian Consumer Law

Under the Australian Consumer Law (ACL), consumer guarantees apply to digital products. However, the right to a refund under the ACL only arises where there is a "major failure" — meaning the product is substantially unfit for its common purpose, does not match its description, or has a defect that would not have been apparent on reasonable inspection. A change of mind does not constitute a major failure. Our Digital Products are delivered exactly as described and function as intended.

Canada: Consumer Protection Acts

Canadian provincial consumer protection legislation generally permits no-refund policies for digital goods where the policy is clearly communicated before purchase. This Policy is presented to buyers before the completion of any transaction and constitutes adequate notice under applicable Canadian law.

Section 8Technical Support

While we do not offer refunds, we are committed to ensuring you receive the Digital Product you purchased. If you experience legitimate technical difficulties accessing or downloading your purchase, please contact us at support@mycroftwell.com and we will provide reasonable technical assistance to ensure delivery.

Technical support includes:

• Resending download links that have expired
• Providing alternative download methods or formats
• Troubleshooting access issues with your Whop account
• Confirming delivery and providing proof of access

Technical support does not include refunds, credits, exchanges, or any form of monetary compensation.

Section 9Payment Processing

All payments for Digital Products are processed through Whop and/or Stripe. By completing a purchase, you agree to the payment terms, privacy policies, and terms of service of these payment processors in addition to this Policy.

Mycroft Wellness Group does not store credit card numbers, bank account details, or other sensitive payment information. All payment data is handled by our payment processors in compliance with PCI-DSS standards.

If you believe a transaction on your account is unauthorized (i.e., someone used your payment method without your permission), contact your bank or payment provider immediately to report the unauthorized transaction. Do not contact us for unauthorized transaction disputes — this is a matter between you and your financial institution.

Section 10Modifications to This Policy

Mycroft Wellness Group reserves the right to modify, update, or replace this No Refund Policy at any time and without prior notice. The version of this Policy in effect at the time of your purchase shall govern your transaction. Any modifications will be posted on this page with an updated "Last Updated" date.

Your continued use of our website or purchase of our products after any modifications to this Policy constitutes your acceptance of the modified Policy.

Section 11Severability

If any provision of this Policy is found to be unenforceable or invalid by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from this Policy. The remaining provisions shall continue in full force and effect.

Section 12Contact Information

For questions regarding this No Refund Policy, please contact:

Please note that contacting us does not create an exception to this Policy. All communications regarding refund requests will receive a response directing you to this Policy.